FAQs

PRODUCT

Yes, absolutely, ayurvedic study suggests drinking at least 4-5 cups of copper water on a daily basis.

No, never store copper bottles in the fridge. It is suggested that the water stored in the copper bottle must be room temperature, neither too hot nor too cold.

It is highly recommended to clean copper bottles every second day with lemon juice and salt. Do not need to clean it from the outside. Never use any liquid other than water to store in the bottle or to clean it.

Research suggests that for the leached copper to kill bacteria, the water must be stored in a copper vessel at least overnight or up to 48 hours.

Milk, yoghurt and other dairy products should not be stored in copper utensils as it affects health. This will cause problems such as food poisoning.

While drinking water from a copper vessel, you should ensure that the pitcher or vessel you use is clean. Do not scrub the inside of the bottle or use detergent to clean the vessel.

Order

If you need to cancel an order, please email us at myhimmelofficial@gmail.com and we will do our best to assist you provided the item has not been shipped out already.

If you have entered the wrong address, simply reply to your order confirmation email and confirm the correct address or you can email us at myhimmelofficial@gmail.com

If we don't receive the correct mailing address, we will not be held responsible for any lost deliveries based on information provided to us.

Absolutely. We accept change of mind returns as long as the item is in the original packaging, has not been used and not damaged.

For more information please read our return policy. Please note we don't process refunds for natural wear and tear or damage caused after the order has been received.

Yes, We offer product exchanges as well. There will be an extra cost of $3.99.

If your products have been shipped with any damage after you paid the insurance cost, we will exchange your product without any extra cost.

SHIPPING

Yes! We offer free shipping on all Australian orders. 

At this stage, we only ship within Australia but we'll be looking at selling internationally soon!

You will receive an email with a link to track your order!